Updating to usb 2 0
USB 3.0 camera users may encounter errors when attempting to update their firmware under the following conditions: Under any of these conditions, the camera is identified as a USB 2.0 camera.
They should also verify their equipment to ensure they have: Note: Putting a USB 3.0 hub between the camera and the host controller will allow the camera to be recognized as a USB 3.0 device, and the firmware will update properly.The USB 3.0/3.1 ports are also backward compatible with USB 2.0 devices.Currently, all Total Phase tools are USB 2.0 based devices and work with either a USB 2.0 or USB 3.0/3.1 host controller.Since USB 3.0/3.1 host controllers are fairly new, it is strongly recommended to update the driver and firmware for the USB 3.0/3.1 host controller to the latest version.If you do not have any USB 3.0 ports available, you may use USB 2.0 ports instead.Note: using USB 2.0 ports degrades tracking reliability between the headset and sensor.
If your computer does not have enough available USB 3.0 or USB 2.0 ports, Rift will not work.
KB Number:: 10127 Last Revision Date:: 5/2/2016 AM Created Date:: 3/10/2014 AM This article details the problems encountered when updating firmware for a USB 3.0 camera using a USB 2.0 cable or port and provides a workaround for the issue.
See Technical Application Note 10359 for recommended USB 3.0 system components.
Users who continue to encounter errors should contact support.
Many laptops and desktops come equipped with USB 3.0/3.1 ports.
These new ports allow for faster speeds when used with USB 3.0/3.1 devices.